At Axelvion, we put your satisfaction first. If your order doesn’t meet expectations, we’ll do our best to make it right. Please review the guidelines below to understand how our return and refund process works.

📌 Policy Scope

This policy covers every purchase made on Axelvion.com. All returns and refunds follow the terms laid out here.

🕒 Return Window & Conditions

  • Submit a return request within 14 days of receiving your package.
  • Products must be unworn, unused, and in their original packaging with tags attached.
  • Items sent back without prior approval or after the 14‑day period may be declined.

🚫 Items That Can’t Be Returned

We’re unable to accept returns or issue refunds for:

  • Custom‑printed or personalized items
  • Sale or clearance products
  • Digital/download files (where applicable)
  • Merchandise that shows signs of wear, washing, or damage not caused by us

✅ How to Start a Return

Email contact.axelvion@gmail.com with:

  1. Order Number
  2. Reason for return
  3. Clear photos if the item is defective or damaged

Our support team will respond within 24–48 business hours with return instructions and the correct shipping address.

⚠️ Return postage is the customer’s responsibility unless the item arrived damaged or we sent the wrong product.

💳 Refund Procedure

Once we receive and inspect your return:

  • You’ll get an email confirming whether the refund is approved.
  • Approved refunds are credited to your original payment method within 5–10 business days.

Important:

  • Original shipping fees aren’t refundable.
  • Processing times can vary depending on your bank or payment provider.

🔄 Exchanges

We currently don’t process direct exchanges. If you need a different size or style:

  1. Follow the return steps above.
  2. Place a new order for the desired item.

❌ Order Cancellations

Orders may be canceled within 6 hours of purchase. After 6 hours, they enter production or shipping and can no longer be canceled.

📦 Lost or Damaged Shipments

If your order arrives damaged or goes missing in transit, email contact.axelvion@gmail.com with:

  • Your order number
  • Photos of any damage (if relevant)
  • Tracking details you have

We’ll collaborate with the carrier to resolve the issue or arrange a replacement/refund when applicable.

📬 Need Assistance?

Our support team is here for you:

  • 📧 Email: contact.axelvion@gmail.com
  • 📞 Phone: (573) 368‑3547
  • 🏢 Address: 4240 Blue Ridge Blvd, Kansas City, MO 64133, United States

Thank you for choosing Axelvion — where global trends meet your unique style.